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02 Sep 2010

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	My lotto numbers/results are wrong

Solution Occasionally we get queries from customers who are perplexed as to why the results some times show less matching numbers than they can see... Is this something wrong with our system or is this something wrong with their understanding of how the games work?

Lets take some sample numbers:

You played the Irish Lottery and the winning numbers where: 01-03-13-14-30-31 (24)

Your numbers where:
LINE1: 09-16-18-35-36-42 - Match Num: 0 And Bonus: 0
LINE2: 13-17-22-24-25-29 - Match Num: 1 And Bonus: 0

However when you look at line 2 you see that you matched the number 13 AND the number 24... why then is this not showing?

For this particular game, The Irish Lottery, when the user buys his tickets he selects 6 numbers. When the official Irish Lottery draws the numbers, they draw 6 main numbers and then a 7th number which is the bonus number. This bonus number only comes into play for a special prize called a "Match 5 + Bonus" prize.

So in this case, the bonus prize will only be considered in the "match 5 + bonus" context which has not been reached in the above numbers.

This is the same for the UK Lottery as well as Canada lottery - although in the Canada lottery game

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04 Aug 2008 05:20 PM